Frequently Asked Questions

Welcome to the MewMaison FAQ page. Here you'll find answers to common questions about our cat accessories, ordering process, delivery, and returns.
If you need further assistance, please contact our customer support team using the contact details provided on our website.

About Our Products

What products does MewMaison offer?
MewMaison offers a selection of cat essentials, including a cat desk hammock, a wavy corrugated cardboard scratcher, and interactive feather spring toys. Our products are designed to support everyday comfort, scratching, and play.

Is the cat desk hammock suitable for every desk?
Not necessarily. Compatibility depends on your desk's thickness, edge design, available clearance, and the hammock's clamp specifications. Please review the product dimensions and installation instructions before purchasing.

How do I install the cat desk hammock?
Follow the instructions supplied with the product and make sure the clamp is securely attached to a suitable, stable desk edge before allowing your cat to use it. Check the attachment regularly and never exceed the product's stated weight capacity.

What is the cardboard cat scratcher used for?
The scratcher provides a dedicated corrugated cardboard surface for scratching. Depending on your cat's preferences, it may also be used for stretching or lounging. Every cat is different, so use and interest may vary.

Are the interactive feather toys suitable for independent play?
Some cats may enjoy interacting with the toys on their own, but supervision is recommended. Inspect the feathers, springs, bells, connectors, and suction-cup base before use. Remove damaged toys and store them safely when playtime is over.
Orders and Payment

How do I place an order?
Browse our store, select the product you want, add it to your cart, and follow the checkout instructions. Review your shipping details and order total before completing your purchase.
Which payment methods do you accept?
Available payment methods are displayed at checkout. The options shown may vary depending on your location and the payment services available.

Can I change or cancel my order?
If you need to change or cancel an order, contact our customer support team as soon as possible and include your order number. We cannot guarantee changes once an order has been processed or dispatched. Your statutory cancellation rights remain unaffected.

Will I receive an order confirmation?
An order confirmation is normally sent to the email address provided at checkout after your order is placed. If you cannot find it, check your spam or junk folder and verify that you entered the correct email address.
Shipping and Delivery

Where does MewMaison ship?
We aim to serve customers across Europe. Available destinations and any applicable shipping charges are displayed during checkout.

How long does delivery take?
Our target delivery period is within 14 days of purchase. Actual delivery times may depend on the destination, carrier, customs procedures, and unforeseen circumstances. Please refer to the delivery information provided at checkout.

Will I receive tracking information?
If tracking is available for your shipment, the details will be provided after dispatch. Tracking updates may take some time to appear.

What should I do if my order hasn't arrived?
If your order has not arrived within the stated delivery period, contact our customer support team with your order number. We will help you check the available shipment information and next steps.

Are customs charges included in the price?
Depending on your destination and the shipping arrangement, additional import duties or taxes may apply. Any applicable charges depend on local rules and whether they have already been included at checkout.
Returns and Refunds

What is your return policy?
MewMaison offers a 30-day return policy, subject to the conditions in our Return & Refund Policy. For eligible online purchases in the European Union, statutory withdrawal rights generally begin when the goods are received. Our policy does not limit your mandatory consumer rights.

How do I request a return?
Contact our customer support team with your order number and the reason for your return. Please wait for return instructions before sending an item back.
What if my item arrives damaged or defective?
Contact us as soon as possible with your order number, a description of the problem, and photographs where appropriate. We will review the issue and explain the available next steps in accordance with applicable consumer law.

How long do refunds take?                                                                                                        Once an eligible return has been reviewed and approved, refunds are issued to the original payment method. The time it takes for the funds to appear may depend on your payment provider and financial institution. Statutory refund deadlines apply where required by law.
Contact and Support

How can I contact MewMaison?
Please use the customer support email or contact form published on our website. Include your order number whenever your question relates to an existing purchase.
We're here to help make your shopping experience as straightforward as possible.
Thank you for choosing MewMaison — and for giving your cat a little extra comfort and joy.